Shipping policy


Delivery Options

We deliver goods directly from our warehouse in Finland with fast-tracked deliveries available in EU. Shipment options can be found on the checkout page. Deliveries inside Finland start at 8,90€ to a pick-up location.

International deliveries are shipped with known couriers depending on the shipping address. Usually, your package is delivered by Postnord or UPS.

Shipment Processing Time

Orders are not shipped or delivered during weekends and holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates

Shipping rates for your order will be calculated on the checkout page. We currently use flat rates for all orders.

Shipping Rates Breakdown:

  • Postnord MyPack Collect: 8,90€
  • Europe: Postnord MyPackCollect / UPS: Starting at 15,90€

For international orders the carrier can’t be chosen at the checkout page, and the delivery method depends on the country.

Delivery Estimates

We use tracked delivery on orders, and delivery times are based on shipment carrier estimates. Please note that orders may not be delivered on weekends and holidays.

Delivery Time Estimates:

All products are made to order. Please allow 2–6 business days for production before shipping.

Estimated shipping times:

  • Finland: 1–3 business days
  • Baltic countries: 2–4 business days
  • Sweden, Denmark: 3–5 business days
  • Europe: 4–8 business days

Please note that delivery times are estimates and may vary depending on the destination and carrier.

Order Tracking

All orders include a tracking code, which you will receive in your email after the order has been processed.

However, we reserve the right to send small shipments on an international letter without a tracking code. Please also note that your order can be directed to the nearest post office instead of a pick-up point.

Packages not picked up will be returned to us; see our Refund Policy for applicable fees.

Customs And Taxes

When you place an order for delivery outside the EU, VAT will not be added to the order. Please find additional information from the customs office or tax authorities in your country.

ENCE eSports Oy does not take responsibility for any customs duties or VAT after the product has been shipped.

Damaged Goods

If your order has been damaged during the shipping process, please contact the courier for a reclamation. ENCE eSports Oy is not responsible or liable for damages during transit.

You will need to save all the packaging materials and products to make a reclamation. If you need any assistance, please contact ENCE Shop customer service.

International Deliveries

At present, our shipping services are limited to member countries of the European Union.

There can be some restrictions on shipping internationally. Currently, we are delivering orders normally, but the international situation changes constantly and can cause temporary delays to shipments or their arrival.

If you want to ask about deliveries to a specific country, please contact ENCE Shop customer service.